General Questions
What products/services do you offer?
We offer premium quality crystals, handmade jewelry, self care products and many other metaphysical modalities. Browse our shop to see the full range!
Where are you located?
Our headquarters are in 345 Main Street Walling ford CT, 06492 in Hair and Spirit salon 1st floor, but we operate exclusively online to serve customers worldwide.
How can I contact customer support?
You can reach us via email at www.sherisecrystals.com , through our contact form, or by calling +1 (475) 316-1671.
Orders and Payments
How do I place an order?
Add your desired items to the cart, proceed to checkout, and follow the prompts to complete your order.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods listed at checkout.
Can I modify or cancel my order?
Yes, as long as the order hasn’t been processed. Please contact us within 24 hours of placing your order.
Shipping and Delivery
Do you ship internationally?
No, not at this moment only domestically, however we hope to expand internationally soon. Rates and delivery times vary based on your location.
How long will my order take to arrive?
Orders typically ship within 3-5 days and arrive within 7-12 days for domestic shipping
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your delivery.
Returns and Refunds
What is your return policy?
Please reference our refund policy at the bottom of our page under the support section. :)
Discounts and Promotions
Do you offer discounts or sales?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on promotions and exclusive discounts.
Can I use more than one discount code?
Unfortunately, only one discount code can be applied per order.
Account and Privacy
Do I need an account to place an order?
No, but creating an account allows you to track orders, save your information, and enjoy a faster checkout experience.
Is my personal information secure?
Absolutely. We use industry-standard encryption to protect your data. For more details, please see our Privacy Policy.
Custom Orders (if applicable)
Do you offer custom or personalized products?
Yes! Please contact us with your request, and we’ll do our best to accommodate your needs.
How long does it take to complete a custom order?
Custom orders typically take about 7 days, however depending on the details of the items this is subject to change, plus standard shipping times.